1,002 Senior Guest Service Agent Mall Concierge jobs in Singapore
Guest Service Agent
Posted today
Job Viewed
Job Descriptions
Accomplish Day to Day Operations
- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
- Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
- Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
- Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests' arrival experience
- Adapt to changes and ensure adherence to organisational operating procedures and service standards.
- Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
- Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
- Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests.
- Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests' requests are followed through.
- Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
- Handle guests' s challenges and feedback and escalate to higher management if necessary
- Handle room check out including regular checkout, express checkout and video checkout.
- Support Guest Service Agents with assignment of clean rooms during check in process.
- Handle cashiering activities including deposits, paid-outs and foreign currency exchange
- Handle hotel expenses settlement of Gaming VIPs.
- Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs' cashiering transactions
- Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check.
- Liaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputes.
- Manage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.
- Handle future and on-day room assignment and inventory control
- Be conversant with manual operations process during downtime of property management system.
- Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
- Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.
- Exhibit exceptional customer service at all times to guests and fellow employees
- Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history
- Recommend new ideas to enhance guest experience and revenue generation.
- Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
- Report and document incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
- Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
- Respond to emergency situations
- Respond to guest requirements as long as they are safe, legal and economically sound
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
- Self -Motivate for continuous learning and development
- Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training
- Attend scheduled departmental meetings as required.
- Review systems and processes for workflow and productivity improvement.
- Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office Team.
- Observe the usage of supplies to ensure that it's within budget and minimize wastage.
- Contribute ideas in support of the company vision, mission, value and guiding principles
- Active involvement in sustainability programmes to drive organisational green initiatives
- Perform any other duties and responsibilities as and when assigned by Management
Education
- Minimum GCE 'N' or 'O' Levels
- Qualifications in Hospitality Management from a recognized institution is an added advantage
- Minimum 1 year experience in the same capacity
- Good guest relation and problem solving skills
- Good planning and execution skills
- Ability to manage time, organize, good communication and motivational skills
- Meet the attendance guidelines of the job and adhere to departmental and company policies
- PC Literacy and good typing skills.
- Basic knowledge in Microsoft Office applications
- Candidates must have a good command of spoken and written English, and any additional language is an advantage
- Pays attention to details and have strong customer service skills
- Mature, meticulous, resourceful, organized and able to work independently
- A team player and takes initiative to assist other Team Members when required
- Have impeccable follow-through; and "Can Do" attitude and mindset.
- Be willing to work any day and any shift
- Well-groomed and professional disposition.
Senior Guest Service Agent
Posted today
Job Viewed
Job Descriptions
About the role
As a Senior Guest Service Agent at Holiday Inn Express Singapore Orchard Road, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for all our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. You will be an integral part of our Front Office & Guest Services team, contributing to the overall success of the hotel.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other ad-hoc duties when your colleagues need your help
What we're looking for
- Minimum 2 years' experience in a guest-facing role, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with the ability to engage with guests of diverse backgrounds
- Proficient in English, with the ability to communicate effectively in other languages such as Mandarin or Malay
- Strong problem-solving and decision-making skills, with a focus on providing exceptional customer service
- Familiarity with hotel front office systems and procedures
- Flexible and adaptable to work in a fast-paced environment
- A passion for hospitality and a genuine desire to create memorable guest experiences
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Flexibility - night, weekend and holiday shifts are all part of the job
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience - ideally you'll have spent at least one year in a front desk or guest service position
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
About us
Holiday Inn Express Singapore Orchard Road is a modern and vibrant hotel located in the heart of Singapore's iconic shopping district. As part of the InterContinental Hotels Group (IHG), we are dedicated to providing our guests with a comfortable and seamless stay, offering amenities such as a 24-hour fitness centre, complimentary breakfast, and high-speed Wi-Fi.
If you're passionate about hospitality and eager to join a dynamic team, apply now to become our next Senior Guest Service Agent.
Tell employers what skills you haveFront Office
Customer Relationship
Upselling
Verbal Communication
Customer Experience
Quality Assurance
Housekeeping
Interpersonal Skills
Property
Exceptional Customer Service
Hospitality Industry
Customer Relationship Management
Adaptable
Cashiering
Communication Skills
Team Player
Customer Service
Hospitality
Senior Guest Service Agent - Mall Concierge
Posted today
Job Viewed
Job Descriptions
Senior Guest Service Agent - Mall Concierge
Join to apply for the
Senior Guest Service Agent - Mall Concierge
role at
Marina Bay Sands .
Job Overview
We are seeking a dedicated Senior Guest Service Agent - Mall Concierge to provide exceptional service to shoppers and guests at Marina Bay Sands. This role involves engaging with customers, handling enquiries, performing mall marketing redemptions, and supporting VIP guests.
Responsibilities
Deliver a memorable shopping experience to visitors.
Attend to customer enquiries and feedback to enhance service quality.
Manage mall marketing redemptions and perform additional duties as assigned.
Provide VIP services to luxury shoppers (training provided).
Represent The Shoppes at Marina Bay Sands with pride and professionalism.
Requirements
Education & Certification
Diploma/Degree in hospitality or related field preferred.
Experience
At least 2 years of customer service experience.
Additional Skills & Attributes
Basic knowledge of MS Office (Word and Excel).
Willingness to work various shifts, including mornings, afternoons, and public holidays.
Excellent customer service attitude and personality.
Interest in a career in hospitality.
Enthusiastic about working in a dynamic and learning environment.
Additional Information
Marina Bay Sands values diversity, equity, and inclusion, and provides equal opportunities for all employees. Employees are expected to adhere to company policies and ethical standards.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
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Senior Guest Service Agent- Floral
Posted today
Job Viewed
Job Descriptions
1 week ago Be among the first 25 applicants
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities
Maintain the flower freshness in all displays and arrangements
Receive deliveries and ensure that they meet the required standards
Ensure that all requisitions and deliveries are made timely
Ensure that supplies in the workshop are fresh and well-presented
Assist the Supervisor and Manager in preparing floral arrangements and hampers
Assist the Supervisor and Manager in the planning of orders, in a cost-efficient way without compromising on quality
Support and follow through with implementation of new flower arrangements
Assist with daily ordering of supplies and financial report
Assign duties to Guest Service Agents and Designers when required
Provide training when required
Any other job-related duties as assigned
Job Requirements
Education & Certification
Secondary education preferred
Experience
Minimum 2 years of relevant experience in a similar capacity and environment
Other Prerequisites
Physically fit as need to lift and move large and heavy items
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitality
Referrals increase your chances of interviewing at Marina Bay Sands by 2x
Get notified about new Senior Service Representative jobs in
Singapore, Singapore .
Warehouse Customer Service Representative
Maintenance Services Representative, Lead
Maintenance Services Representative Lead
Bell Service Agent (Conrad Singapore Marina Bay)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Guest Service Agent- Floral
Posted today
Job Viewed
Job Descriptions
1 week ago Be among the first 25 applicants
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities
Maintain the flower freshness in all displays and arrangements
Receive deliveries and ensure that they meet the required standards
Ensure that all requisitions and deliveries are made timely
Ensure that supplies in the workshop are fresh and well-presented
Assist the Supervisor and Manager in preparing floral arrangements and hampers
Assist the Supervisor and Manager in the planning of orders, in a cost-efficient way without compromising on quality
Support and follow through with implementation of new flower arrangements
Assist with daily ordering of supplies and financial report
Assign duties to Guest Service Agents and Designers when required
Provide training when required
Any other job-related duties as assigned
Job Requirements
Education & Certification
Secondary education preferred
Experience
Minimum 2 years of relevant experience in a similar capacity and environment
Other Prerequisites
Physically fit as need to lift and move large and heavy items
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitality
Referrals increase your chances of interviewing at Marina Bay Sands by 2x
Get notified about new Senior Service Representative jobs in
Singapore, Singapore .
Warehouse Customer Service Representative
Maintenance Services Representative, Lead
Maintenance Services Representative Lead
Bell Service Agent (Conrad Singapore Marina Bay)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Guest Service Agent - Mall Concierge
Posted today
Job Viewed
Job Descriptions
Senior Guest Service Agent - Mall Concierge
Join to apply for the
Senior Guest Service Agent - Mall Concierge
role at
Marina Bay Sands .
Job Overview
We are seeking a dedicated Senior Guest Service Agent - Mall Concierge to provide exceptional service to shoppers and guests at Marina Bay Sands. This role involves engaging with customers, handling enquiries, performing mall marketing redemptions, and supporting VIP guests.
Responsibilities
Deliver a memorable shopping experience to visitors.
Attend to customer enquiries and feedback to enhance service quality.
Manage mall marketing redemptions and perform additional duties as assigned.
Provide VIP services to luxury shoppers (training provided).
Represent The Shoppes at Marina Bay Sands with pride and professionalism.
Requirements
Education & Certification
Diploma/Degree in hospitality or related field preferred.
Experience
At least 2 years of customer service experience.
Additional Skills & Attributes
Basic knowledge of MS Office (Word and Excel).
Willingness to work various shifts, including mornings, afternoons, and public holidays.
Excellent customer service attitude and personality.
Interest in a career in hospitality.
Enthusiastic about working in a dynamic and learning environment.
Additional Information
Marina Bay Sands values diversity, equity, and inclusion, and provides equal opportunities for all employees. Employees are expected to adhere to company policies and ethical standards.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
#J-18808-Ljbffr
Senior Guest Service Agent - Mall Concierge
Posted today
Job Viewed
Job Descriptions
Senior Guest Service Agent - Mall Concierge
Join to apply for the
Senior Guest Service Agent - Mall Concierge
role at
Marina Bay Sands .
Job Overview
We are seeking a dedicated Senior Guest Service Agent - Mall Concierge to provide exceptional service to shoppers and guests at Marina Bay Sands. This role involves engaging with customers, handling enquiries, performing mall marketing redemptions, and supporting VIP guests.
Responsibilities
Deliver a memorable shopping experience to visitors.
Attend to customer enquiries and feedback to enhance service quality.
Manage mall marketing redemptions and perform additional duties as assigned.
Provide VIP services to luxury shoppers (training provided).
Represent The Shoppes at Marina Bay Sands with pride and professionalism.
Requirements
Education & Certification
Diploma/Degree in hospitality or related field preferred.
Experience
At least 2 years of customer service experience.
Additional Skills & Attributes
Basic knowledge of MS Office (Word and Excel).
Willingness to work various shifts, including mornings, afternoons, and public holidays.
Excellent customer service attitude and personality.
Interest in a career in hospitality.
Enthusiastic about working in a dynamic and learning environment.
Additional Information
Marina Bay Sands values diversity, equity, and inclusion, and provides equal opportunities for all employees. Employees are expected to adhere to company policies and ethical standards.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
#J-18808-Ljbffr
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About The Latest Senior guest service agent mall concierge Jobs in Singapore!
Senior Guest Service Agent - Mall Concierge
Posted today
Job Viewed
Job Descriptions
Senior Guest Service Agent - Mall Concierge
Join to apply for the
Senior Guest Service Agent - Mall Concierge
role at
Marina Bay Sands .
Job Overview
We are seeking a dedicated Senior Guest Service Agent - Mall Concierge to provide exceptional service to shoppers and guests at Marina Bay Sands. This role involves engaging with customers, handling enquiries, performing mall marketing redemptions, and supporting VIP guests.
Responsibilities
Deliver a memorable shopping experience to visitors.
Attend to customer enquiries and feedback to enhance service quality.
Manage mall marketing redemptions and perform additional duties as assigned.
Provide VIP services to luxury shoppers (training provided).
Represent The Shoppes at Marina Bay Sands with pride and professionalism.
Requirements
Education & Certification
Diploma/Degree in hospitality or related field preferred.
Experience
At least 2 years of customer service experience.
Additional Skills & Attributes
Basic knowledge of MS Office (Word and Excel).
Willingness to work various shifts, including mornings, afternoons, and public holidays.
Excellent customer service attitude and personality.
Interest in a career in hospitality.
Enthusiastic about working in a dynamic and learning environment.
Additional Information
Marina Bay Sands values diversity, equity, and inclusion, and provides equal opportunities for all employees. Employees are expected to adhere to company policies and ethical standards.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
#J-18808-Ljbffr
Senior Guest Service Agent - Mall Concierge
Posted today
Job Viewed
Job Descriptions
Senior Guest Service Agent - Mall Concierge
Join to apply for the
Senior Guest Service Agent - Mall Concierge
role at
Marina Bay Sands .
Job Overview
We are seeking a dedicated Senior Guest Service Agent - Mall Concierge to provide exceptional service to shoppers and guests at Marina Bay Sands. This role involves engaging with customers, handling enquiries, performing mall marketing redemptions, and supporting VIP guests.
Responsibilities
Deliver a memorable shopping experience to visitors.
Attend to customer enquiries and feedback to enhance service quality.
Manage mall marketing redemptions and perform additional duties as assigned.
Provide VIP services to luxury shoppers (training provided).
Represent The Shoppes at Marina Bay Sands with pride and professionalism.
Requirements
Education & Certification
Diploma/Degree in hospitality or related field preferred.
Experience
At least 2 years of customer service experience.
Additional Skills & Attributes
Basic knowledge of MS Office (Word and Excel).
Willingness to work various shifts, including mornings, afternoons, and public holidays.
Excellent customer service attitude and personality.
Interest in a career in hospitality.
Enthusiastic about working in a dynamic and learning environment.
Additional Information
Marina Bay Sands values diversity, equity, and inclusion, and provides equal opportunities for all employees. Employees are expected to adhere to company policies and ethical standards.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
#J-18808-Ljbffr
Senior Guest Service Agent
Posted today
Job Viewed
Job Descriptions
About the role
As a Senior Guest Service Agent at Holiday Inn Express Singapore Orchard Road, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for all our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. You will be an integral part of our Front Office & Guest Services team, contributing to the overall success of the hotel.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other ad-hoc duties when your colleagues need your help
What we're looking for
- Minimum 2 years' experience in a guest-facing role, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with the ability to engage with guests of diverse backgrounds
- Proficient in English, with the ability to communicate effectively in other languages such as Mandarin or Malay
- Strong problem-solving and decision-making skills, with a focus on providing exceptional customer service
- Familiarity with hotel front office systems and procedures
- Flexible and adaptable to work in a fast-paced environment
- A passion for hospitality and a genuine desire to create memorable guest experiences
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Flexibility - night, weekend and holiday shifts are all part of the job
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience - ideally you'll have spent at least one year in a front desk or guest service position
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
About us
Holiday Inn Express Singapore Orchard Road is a modern and vibrant hotel located in the heart of Singapore's iconic shopping district. As part of the InterContinental Hotels Group (IHG), we are dedicated to providing our guests with a comfortable and seamless stay, offering amenities such as a 24-hour fitness centre, complimentary breakfast, and high-speed Wi-Fi.
If you're passionate about hospitality and eager to join a dynamic team, apply now to become our next Senior Guest Service Agent.
Tell employers what skills you haveFront Office
Customer Relationship
Upselling
Verbal Communication
Customer Experience
Quality Assurance
Housekeeping
Interpersonal Skills
Property
Exceptional Customer Service
Hospitality Industry
Customer Relationship Management
Adaptable
Cashiering
Communication Skills
Team Player
Customer Service
Hospitality