6 Customer Satisfaction jobs in Singapore

YOUR MISSION AND RESPONSIBILITIES
Manage information exchange related to customer satisfaction
• Review and validate the internal CRM (Customer Relationship Management) reports to enable their usage by other company stakeholders
• Ensure that CRM activities, including customer complaints have a pilot and that an answer is provided to the customer within the defined timeframe
• Ensure the dissemination of major information between corporate and sites (e.g. through a dedicated information letter, a regular business intelligence newsletter or technical newsletters)
• Manage global customer satisfaction on a regular basis
• Capture and analyze customer satisfaction through a Customer Satisfaction Overview and the company CRM in order to capitalize information
• Facilitate Customer Satisfaction team rituals with all stakeholders (e.g. commercial sites, technical, program, quality, commercial teams)
• Coordinate with this various stakeholders the action plans to recover to a good level of customer satisfaction
• Summarize and express the contributions expected from each contributor in all sectors of the company (e.g. engineering, industrial, program)
Define the axes of development of operator customer satisfaction in the mid to long-term
• Co-design, conduct and analyze the Safran internal customer satisfaction survey
• Analyze the external satisfaction surveys received from specialized magazines
• Identify mid to long-term improvements (incl. new services or service features)
• Structure a global improvement plan and monitor its progress
• Assist the management team (from Asia & France) in the preparation and the steering of our customer councils (working group with customers to improve Safran products and services)
Contribute to active listening and customer orientation in the company and ensure wide communication of Safran successes to improve customer perception
• Build internal communication plans to relay satisfaction surveys results
• Build external communication plans to relay satisfaction surveys results incl. our major improvements
Coordinate and organize customer council meeting
Participate actively in contributing to FO improvement projects and tasks
Perform other tasks assigned by the Line Manager

REQUIREMENTS & SKILLS
• At least a bachelor's degree or equivalent in business, management or a related discipline
• 2 to 5 years of relevant experience, ideally in customer service or support roles
• Aviation industry experience or aerospace knowledge are a plus
• Meticulous, strong analytical skills, keen attention to detail
• Strong organizational abilities, structured and capable to prioritize
• Good team player, capable to work with various stakeholders and be autonomous
• Strong communication skills (oral & written)
• Customer satisfaction oriented
• Experience with all MS office applications
• Experience with CRM tools

Highlights

• 5-day work week, Mon to Fri, 830am to 530pm
• One-year contract with possible extension
• Completion bonus
• Company transport provided

We are seeking a Customer Satisfaction & Quality (CS&Q) Executive to ensure customer satisfaction by maintaining high-quality, compliant, and reliable outbound processes. You will drive continuous improvement and ensure every shipment meets company standards.

Key Responsibilities:

• Servicing as the primary quality liaison between the distribution center and customers.
• Ensure outbound processes meet customer specifications and quality standards.
• Investigate and resolve customer complaints; lead root cause analysis using 8D, DMAIC, and FMEA.
• Manage returns and warranty claims, ensuring timely resolution and feedback
• Monitor outbound logistics for compliance with ISO 9001 and other standards.
• Maintain the Quality Management System (QMS) and prepare performance reports.
• Support corrective and preventive actions (CAPA) and ensure follow-through on improvement plans.
• Identify and mitigate risks in outbound operations through statistical analysis and audits.
• Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction.
• Collaborate with warehouse, logistics, and customer service teams to ensure smooth operations.
• Train internal teams on quality standards, customer expectations, and problem-solving methods.
• Participate in customer audits and lead process robustness initiatives using PFMEA and PCP.

Requirements:

• Diploma in Engineering, Quality Management, or related field.
• Minimum 1 year of quality experience (manufacturing or distribution preferred).
• Good communication and writing skills in English.
• Strong problem-solving and analytical skills

Interested applicants, please send in your updated resume in Word format. We regret to inform you that only shortlisted candidates will be notified.

EA License No: 18C9251

EA Personnel No: R

Job Role Overview

This role focuses on ensuring customer satisfaction through accurate order fulfillment, efficient delivery coordination, and effective inventory management.

Key Responsibilities:

• To accurately receive and verify orders from customers, including items, prices, and specifications.
• To coordinate and schedule deliveries with customers, suppliers, warehouses, and freight forwarders to achieve On Time In Full shipments.
• To proactively manage customer inventory levels to prevent stockouts or overstocking.

Required Skills and Qualifications:

• Minimum 2 years' experience in logistics, particularly in shipping and order fulfillment.
• A diploma-level qualification as a minimum.
• Proficiency in SAP is highly desirable.

Benefits of the Role:

• Ongoing training and development opportunities to enhance skills and knowledge.
• A dynamic work environment that fosters collaboration and teamwork.
• The chance to make a meaningful contribution to the organization's success.

What We Offer:

• A competitive compensation package.
• A comprehensive benefits program.
• A supportive and inclusive work culture.

We are seeking enthusiastic and customer-focused Car Delivery and Customer Satisfaction Specialists to join our BYD BY JC team. This role is responsible for managing the vehicle delivery process and ensuring an exceptional customer experience, while also overseeing the Net Promoter Score (NPS) process to maintain high customer satisfaction. By handling deliveries and post-delivery follow-ups, you will enable our sales consultants to focus on sales, ensuring a seamless and delightful experience for our customers.

Key Responsibilities: Vehicle Delivery Management: Coordinate and execute the delivery process for new vehicles, ensuring a smooth and professional handover to customers.

Conduct thorough vehicle walk-throughs, explaining features, technology, and maintenance requirements to customers.

Ensure vehicles are prepared to the highest standard (cleaned, fueled, and inspected) before delivery.

Schedule and manage delivery appointments in coordination with sales consultants and customers.

Customer Experience and Satisfaction: Deliver exceptional customer service during the delivery process, creating a positive and memorable experience.

Address customer questions or concerns during delivery, escalating complex issues to the General Manager when necessary.

Act as the primary point of contact for post-delivery follow-ups to ensure customer satisfaction.

Net Promoter Score (NPS) Management: Administer NPS surveys to customers post-delivery, ensuring timely and accurate collection of feedback.

Analyze NPS responses to identify areas for improvement in the delivery and customer experience process.

Follow up with customers to address any concerns raised in NPS surveys, aiming to resolve issues and enhance satisfaction.

Report NPS trends and insights to the General Manager to drive continuous improvement.

Collaboration and Documentation: Work closely with sales consultants to ensure a seamless transition from sale to delivery.

Maintain accurate records of delivery schedules, customer interactions, and NPS data.

Coordinate with the service and detailing departments to ensure vehicles are delivery-ready.

Qualifications and Skills: Experience: Previous experience in customer service, automotive delivery, or a related field is preferred but not required. Training will be provided.

Customer Focus: Exceptional interpersonal skills with a passion for delivering outstanding customer experiences.

Communication: Strong verbal and written communication skills to explain vehicle features and engage with customers.

Organization: Ability to manage multiple delivery schedules and prioritize tasks effectively.

Technical Knowledge: Basic understanding of electric vehicles (EVs) and their features is a plus; willingness to learn about BYD vehicles is essential.

Data Skills: Comfortable using digital tools to administer surveys, track NPS data, and generate reports.

Team Player: Ability to collaborate with sales, service, and management teams to achieve dealership goals.

Driver's License: Valid driver's license with a clean driving record.

Why Join BYD BY JC? Be part of a leading electric vehicle brand committed to sustainability and innovation.

Work in a dynamic team environment with opportunities for growth and development.

Directly contribute to customer satisfaction and the success of our dealership.

YOUR MISSION AND RESPONSIBILITIES

Manage information exchange related to customer satisfaction

• Review and validate the internal CRM (Customer Relationship Management) reports to enable their usage by other company stakeholders

• Ensure that CRM activities, including customer complaints have a pilot and that an answer is provided to the customer within the defined timeframe

• Ensure the dissemination of major information between corporate and sites (e.g. through a dedicated information letter, a regular business intelligence newsletter or technical newsletters)

• Manage global customer satisfaction on a regular basis

• Capture and analyze customer satisfaction through a Customer Satisfaction Overview and the company CRM in order to capitalize information

• Facilitate Customer Satisfaction team rituals with all stakeholders (e.g. commercial sites, technical, program, quality, commercial teams)

• Coordinate with this various stakeholders the action plans to recover to a good level of customer satisfaction

• Summarize and express the contributions expected from each contributor in all sectors of the company (e.g. engineering, industrial, program)

Define the axes of development of operator customer satisfaction in the mid to long-term

• Co-design, conduct and analyze the Safran internal customer satisfaction survey

• Analyze the external satisfaction surveys received from specialized magazines

• Identify mid to long-term improvements (incl. new services or service features)

• Structure a global improvement plan and monitor its progress

• Assist the management team (from Asia & France) in the preparation and the steering of our customer councils (working group with customers to improve Safran products and services)

Contribute to active listening and customer orientation in the company and ensure wide communication of Safran successes to improve customer perception

• Build internal communication plans to relay satisfaction surveys results

• Build external communication plans to relay satisfaction surveys results incl. our major improvements

Coordinate and organize customer council meeting

Participate actively in contributing to FO improvement projects and tasks

Perform other tasks assigned by the Line Manager

REQUIREMENTS & SKILLS

• At least a bachelor's degree or equivalent in business, management or a related discipline

• 2 to 5 years of relevant experience, ideally in customer service or support roles

• Aviation industry experience or aerospace knowledge are a plus

• Meticulous, strong analytical skills, keen attention to detail

• Strong organizational abilities, structured and capable to prioritize

• Good team player, capable to work with various stakeholders and be autonomous

• Strong communication skills (oral & written)

• Customer satisfaction oriented

• Experience with all MS office applications

• Experience with CRM tools