179 Customer Experience jobs in Singapore

Job Title:

Customer Experience Specialist

Key Responsibilities:

• Handle inbound and outbound calls professionally to deliver exceptional customer service.
• Record and maintain accurate logs of customer interactions and correspondence.
• Provide information, answer queries, and resolve issues related to company services and regulations.
• Collaborate with other departments as necessary to ensure seamless service delivery.
• Comply with policies, procedures, and quality standards at all times.
• Participate in training and team meetings to enhance service quality and operational efficiency.

Requirements:

Minimum O/A level or Diploma in any field is required.

Previous experience in a Customer Experience/Call Centre setting is preferred but not essential.

Strong communication and interpersonal skills are essential for this role.

Calling all truly AWESOME people

About Stranger Soccer

Stranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at the company's flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand.

• Serving on the front lines of the customer experience, serving as an "Official Host" of a few football games each week
• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting

The candidate will:

• Gain experience in daily operations of a business
• Gain experience and confidence in presenting and communicating with customers
• Gain experience in what a Singapore brand must consider in efforts to expand internationally
• Gain experience in working with and communicating with multiple stakeholders in an organization

Requirements

Strong written and verbal communication skills

• A can-do attitude
• Interest in football is a BIG PLUS
• Hospitality experience a PLUS

Compensation and Other Details

• Commitment of 3 months up to 12 months
• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus
• Welcome Kit including $50 in jerseys and merchandise
• 50% staff discount on games + 100 bonus game credits upon completion
• Completion Certificate

To apply, please send resume to

Job Type: Internship
Contract length: 6 months

Pay: 600.00 per month

Work Location: In person

Key Responsibilities

Leadership & Team Development

• Build, lead, and mentor a high-performing customer experience team.
• Create training frameworks to ensure consistent, premium-level service delivery.
• Foster a customer-first culture across the organization.

Customer Experience Transformation

• Redesign service processes to deliver concierge-level support.
• Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.
• Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.

Travel Operations Expertise

• Oversee complex travel arrangements, including flights, hotels, and ground services.
• Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.
• Optimize OTA and TMC partnerships to enhance customer offerings.

Technology & Innovation

• Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).
• Integrate digital tools to automate workflows while maintaining a human touch.
• Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.

Requirements

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chuah Siew Ping

EA Personnel Reg No: R

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

• Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
• Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
• Prototype, test, and refine experiences across channels.
• Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
• Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

• 2+ years' experience in CX, UX, or service design.
• Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
• Strong UX skillset — able to break down complex processes into clear, simple journeys.
• A people-oriented designer, comfortable working with stakeholders and end-users.
• Team player with the adaptability to balance individual strengths with team support.

Interview Process

• Assignment submission is required to be considered for interview.
• Shortlisted candidates will attend a 60-minute interview :

30 mins : General interview with the hiring team.

30 mins : Technical showcase of your assignment.

Highlights:

• Start-up/ Setup experiences
• Travel experiences
• GDS systems (Amadeus, Sabre, or Travelport)
• Remote and needs of travel

Responsbilities

• Lead and mentor the customer service team across channels (email, chat, phone, social)
• Develop and optimize support workflows, tools, and KPIs
• Handle escalations with professionalism and empathy
• Collaborate with product and operations teams to resolve issues and improve user experience
• Analyze customer feedback to identify trends and drive improvements
• Recruit, onboard, and train new team members
• Champion a customer-first culture across the company

Requirement

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, please send your latest resume to or click on "Apply Now" and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ng Hui Shan Kelly Reine

EA Personnel Reg No: R

Company Overview

Volt Auto is Singapore's exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview

Reporting to the Marketing Manager, the Customer Experience Executive will be responsible to manage and enhance our online brand presence and customer engagement. This role is focused on responding to customer reviews, comments, and messages across platforms such as Google Reviews, Facebook, Instagram, and other digital channels.

Responsibilities:

• Manage, monitor, and respond to customer feedback, reviews, comments, and enquiries across all social media platforms, online reviews, and digital channels in a timely and professional manner.
• Collaborate with internal teams (Sales, Service, Aftersales, Marketing) to address and resolve customer concerns, ensuring consistent follow-up and smooth communication.
• Track, document, and report on customer sentiment, common concerns, and feedback trends to identify areas for service improvement.
• Maintain brand-consistent yet personalised response templates and support initiatives that encourage positive engagement and reviews.
• Proactively identify and escalate potential crises or negative sentiment to manage reputational risk.
• Oversee and enhance the in-person customer experience in the showroom and customer lounge, ensuring a welcoming, premium environment.
• Contribute creative ideas for customer engagement strategies, campaigns, and events that strengthen brand loyalty and satisfaction.

Requirements:

• Degree in Communications, Marketing, Business, or related field.
• 2 years of experience in customer service, community management, or social media engagement.
• Excellent written communication skills with strong attention to tone, clarity, and empathy.
• Familiarity with platforms like Google, Facebook, Instagram, and tools such as Meta Business Suite.
• Proactive, organised, and able to manage multiple conversations simultaneously.
• A team player with a customer-first mindset and a passion for delivering great service.
• Possess a valid class 3/3A driving license

Job Description:

Airbus Asia Training Centre (AATC) is currently on the search for a Customer Experience Associate or Senior Associate to join our Customer Experience team. This customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Responsibilities:

Front Desk operations

• Provide welcome and check out on the first and last day of training of the pilots
• First line assistance and support to any customers / visitors entering the premises
• Facilitate effectively pilots' requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc
• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
• Maintain high standards of Customer Experience at any point of time
• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

AATC Boutique operations

• Perform opening and closing of the Airbus Asia Training Centre Boutique shop
• Provide assistance for products sales while delivering high range experience to customers
• Support regular stock inventory and orders management following processes in place.
• Organize promotional events to increase boutique sales
• Take initiative on renew boutique products and mode of sales
• Work with marketing department for new boutique campaign

ATR Training Centre Trainees & Instructor support

• Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.
• Provide assistance and support for the visa application process

Flight Experience

• Support Flight Experience (FE) execution on Facility Tour, Full Flight Simulator preparation and coordination with the marketing team.
• Contingency that working arrangement for FE activities is performed on weekend

Communications and events

• Support company events in coordination with Airbus communications and marketing teams.
• Support organisation and execution of special visits (government, VIP, etc)
• Organise and execute any relevant internal and external events

Business & Operations (BO) Admin

• Support BO department on administrative workload such as monitoring data classification of BO digital folder, induction brief and coordinate internal BO events, HoD visitor request clearance and administrative matters.

Rotating Secondary responsibilities are possible within Customer Experience (ATR Training Centre Lead, Boutique Manager & Front Desk Operations Lead)

Please note that we will hire at Customer Experience Associate or Senior Associate level, depending on overall experience.

Job Requirements:

• Diploma in Business Admin, Aviation, or related
• At least 1 year of relevant experience in a similar customer-facing role
• Excellent communication skills
• Adaptability to different customers, cultures and situations
• Proactive and positive attitude
• A strong team player

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Permanent

-

Experience Level:

Entry Level

Job Family:

Customer

We're looking for a Customer Experience & Automation Analyst who thrives at the intersection of customer support, technology, and data analytics.

In this role, you'll be the driving force behind our Zendesk optimization, automation (RPA) initiatives, and data-driven decision making — all while working on exciting innovations like Chatbots and Voicebots.

Start in Oct, 6 months contract (Maternity Cover)

Mon- Fri: 8.30am – 6.00pm

West, 1 min walk near MRT

Key Responsibilities:

• Manage and enhance Zendesk accounts, workflows, and license usage to ensure optimal performance.

• Create and maintain custom SQL (BigQuery) dashboards and queries to monitor operations.

• Serve as the Subject Matter Expert (SME) for Zendesk workflows and automations.

• Co-develop and support Robotic Process Automation (RPA) to streamline CS processes.

• Lead cutting-edge innovation projects including Chatbots, Voicebots, and workflow automation .

• Prepare monthly performance and operational reports to support strategic decisions.

• Perform data analysis and reporting to guide customer service improvements.

• Manage and troubleshoot webforms in collaboration with developers.

• Ensure accurate reporting and system functionality for new implementation

Requirements:

• Min. Degree required.

• Proven experience in data analysis, system maintenance, and dashboard creation.

• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows

• Familiarity with Zendesk or other customer service platforms

• Experience in end-to-end User Acceptance Testing (UAT)

Click APPLY with your resume

We regret to inform that only shortlisted candidates will be notified

Lavia Tay (R

RecruitFirst Pte Ltd (E.A.13C6342)

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

• Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
• Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
• Prototype, test, and refine experiences across channels.
• Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
• Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

• 2+ years' experience in CX, UX, or service design.
• Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
• Strong UX skillset — able to break down complex processes into clear, simple journeys.
• A people-oriented designer, comfortable working with stakeholders and end-users.
• Team player with the adaptability to balance individual strengths with team support.

Interview Process

• Assignment submission is required to be considered for interview.
• Shortlisted candidates will attend a 60-minute interview :

30 mins : General interview with the hiring team.

30 mins : Technical showcase of your assignment.