424 Customer Support jobs in Singapore

Specific Job Role/Scope:

• Assigned to Business Development Manager as their Sales Support
• To work closely with new prospects and customer on airfreight, seafreight, road freight trucking and 3rd party freight enquries.
• To source rates with airlines & overseas agents and overseas local handling charges.
• To handling daily shipping co-ordination of AIR/SEA/ road freight trucking/ 3rd party shipment.
• To liaise with varios parties when handling shipment (e.g. export/import dept. overseas agents).
• To handling daily billing advise, recoveries , and circulation of form etc

Responsibilities and Duties:

• RFQ for assigned target accounts.
• Daily shipping coordination of shipment
• Administrative support - preparation report, filing, circulation, letter of appointment, etc)
• Coordidation with varios internal department, such as operations, finance ensure that customer's requirement are met.
• Advise billing instruction for shipment.
• Ensure profesional sales services are provided to customers with objectives of Delighting the customer.

Secondary Responsibilities:

• Maintain contact with airlines, trade, industry and government bodies to keep abreast of information.
• To undertake new projects/assignments given.
• To represent Sales dept in various taskforce/committee, w.g. Newsletter, Work Improvement.
• Generate monthly summary report for customers.
• To submit monthly report.

Job Requirement

• Team player and independent
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage
• at least 1 year experience in Logistics.

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction: Measure customer satisfaction for support and services activities
• Customer Loyalty: Track customer retention rates and loyalty metrics
• Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion: Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
• In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
• Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
• More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
• Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction: Measure customer satisfaction for support and services activities
• Customer Loyalty: Track customer retention rates and loyalty metrics
• Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion: Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
• In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
• Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
• More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
• Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time

Specific Job Role/Scope:

• Assigned to Business Development Manager as their Sales Support
• To work closely with new prospects and customer on airfreight, seafreight, road freight trucking and 3rd party freight enquries.
• To source rates with airlines & overseas agents and overseas local handling charges.
• To handling daily shipping co-ordination of AIR/SEA/ road freight trucking/ 3rd party shipment.
• To liaise with varios parties when handling shipment (e.g. export/import dept. overseas agents).
• To handling daily billing advise, recoveries , and circulation of form etc

Responsibilities and Duties:

• RFQ for assigned target accounts.
• Daily shipping coordination of shipment
• Administrative support - preparation report, filing, circulation, letter of appointment, etc)
• Coordidation with varios internal department, such as operations, finance ensure that customer's requirement are met.
• Advise billing instruction for shipment.
• Ensure profesional sales services are provided to customers with objectives of Delighting the customer.

Secondary Responsibilities:

• Maintain contact with airlines, trade, industry and government bodies to keep abreast of information.
• To undertake new projects/assignments given.
• To represent Sales dept in various taskforce/committee, w.g. Newsletter, Work Improvement.
• Generate monthly summary report for customers.
• To submit monthly report.

Job Requirement

• Team player and independent
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage
• at least 1 year experience in Logistics.

We are seeking a Customer Support to provide operational support to our clients in Japan. This role will involve direct communication with Japanese clients and our accounting department in Japan, as well as coordination with our offices in other countries. The ideal candidate will be detail-oriented, proactive, and comfortable working with numbers and systems in a fast-paced environment.

Key Responsibilities

• Process client requests from Japan for billing modifications and issue revised invoices accordingly
• Liaise with offices in other countries to coordinate operational tasks
• Perform various related operational duties to support the smooth delivery of services

Requirements

• Native-level business Japanese proficiency (required for communication with Japanese clients and the accounting department in Japan)
• Strong teamwork and interpersonal communication skills
• Proficiency in MS Office, especially Excel (basic functions)
• Comfortable using new systems and tools
• Strong numerical aptitude and attention to detail

• Customer Satisfaction: Measure customer satisfaction for support and services activities
• Customer Loyalty: Track customer retention rates and loyalty metrics
• Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion: Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit - Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
• In collaboration with « Customer Support & Services Manager » pole of Defense GBU - Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

• Local contract
• Attached to GBU Def - CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
• Local legal working terms apply.

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
• More than 5 years of professional experience in Commercial and Customer support activities

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
• Able to function and work independently and confidently

• Able to travel up to 50% of the time

• Supporting project team and creating project budget and schedules internally
• Follow up status according to action plans
• Making sure engineering designs & production meet requirements
• Creating progress reports and attending meetings
• Complying quality, safety, and relevant regulations

• Experience in Electrical, mechanical, & electronic trade ideally related to oil & gas, marine, port services & equipments industry
• Experience in customer support for technical issues
• Diploma/Degree in engineering or related major

1. Team Management: Lead and supervise a team of customer support representatives, providing guidance, training, and support to ensure they deliver excellent customer service.
2. Customer Issue Resolution: Handle escalated customer issues and complaints, ensuring they are resolved promptly and to the customer's satisfaction. This may involve coordinating with other departments or teams to find appropriate solutions.
3. Process Improvement: Continuously evaluate and improve customer support processes and procedures to enhance efficiency and customer satisfaction. Identify areas for improvement and implement necessary changes.
4. Performance Monitoring: Monitor and analyze customer support metrics, such as response time, resolution rate, and customer satisfaction scores. Use this data to identify trends, address performance gaps, and implement strategies for improvement.
5. Customer Relationship Management: Build and maintain strong relationships with key customers, understanding their needs and ensuring their concerns are addressed effectively.
6. Training and Development: Develop and deliver training programs to enhance the skills and knowledge of the customer support team. Stay updated on industry trends and best practices to ensure the team is equipped to handle customer inquiries and issues effectively.

• Bachelor's degree in business administration, customer service, or a related field.
• Proven experience in a customer support or customer service management role.
• Strong leadership and team management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
• Problem-solving and decision-making abilities, with a focus on finding practical solutions to customer issues.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Analytical mindset, with the ability to analyze customer support metrics and identify areas for improvement.
• Knowledge of customer support software and tools, such as CRM systems, ticketing systems, and live chat platforms.
• Familiarity with customer service best practices and industry standards.
• Flexibility and adaptability to work in a fast-paced and dynamic environment.